Practice Charter

Patients’ Responsibilities

  • To act in a civil and courteous manner to all members of our team.
  • To inform the practice of any change in name, address or telephone number
  • Be patient if surgery is running late, as this means that we may be dealing with complex or urgent cases.
  • Cancel your appointment if you are unable to keep it, or no longer require it.
  • The practice has a DNA policy which is strictly adhered to.
  • Make a double appointment if you have a number of issues to discuss with the doctor.
  • Don’t ask for another member of your family to be seen at your appointment without making prior arrangements.

Patients’ Rights

  • To be treated in a courteous, civil and cooperative manner.
  • To be given clear explanation of, and advice on, their medical condition and on any proposed treatment.
  • Absolute confidentiality of medical records maintained by the practice, subject to any provisions for disclosure imposed or allowed by law.
  • Access to their own medical records, in accordance with the Data Protection Act. (There may be a fee for this.)
  • To be informed if the health care professional they are seeing is running more than 20 minutes late. If you use the self check-in you should be given the current waiting time when you confirm your appointment.

Violent Or Abusive Patients

The practice is committed to caring for the health & safety of its staff. Aggression, violence and threatening behaviour will not be tolerated.

Those patients who are violent or abusive to any member of the surgery team will be asked to seek their health care elsewhere.

Protection And Use Of Patient Information

Patient information is personal information obtained during the course of your care and treatment. It is stored in GP records, and may also be stored electronically on our computer system.

The use of patient information is built on three principles:

  • Informed consent
  • Code of confidentiality
  • Respect for the privacy of patients

Everyone working within the NHS has a duty to keep information about you confidential.

If you agree, your relatives, friends or carers can be kept up to date with the progress of your treatment.

If at any time you would like any further information, or wish to access your health records, please speak to our practice manager.

Details Of Your Local Primary Care Trust

East Lancs PCT can be contacted at:

Walshaw House,
Regent Street,
Tel: 01282 644700


Freedom of information - Model Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Your Neighbourhood Professionals. Just a Click Away!
The St Peter's Centre, 2nd Floor, Church Street, Burnley, BB11 2DL
  • Telephone 01282 644160
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Your Neighbourhood Professionals. Just a Click Away!
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